Your Stripe account could become disconnected from Guesty due to an action performed in Stripe. Follow the instructions below to renew the connection and resume collection of payments.
Step by step:
- Log out of Stripe in all of the tabs in your web browser.
- Sign in to your Guesty account.
- In the top navigation bar, click More and select Payment processing.
- Locate the Stripe account you want to renew - the "Status" column should say "Disconnected".
- Click
at the right end of the row and select Renew connection.
You'll be redirected to a Stripe page to enter details about the account you want to renew and then you'll be redirected back to Guesty.