You can process credit card transactions through Guesty by connecting with Stripe. Follow the best practices below from Stripe to help minimize and manage guest credit card disputes.
Prevent disputes
Practice strong customer communications.
- Make terms and conditions visible and easy to read.
- Use a recognizable name for your statement descriptor.
- Keep customers updated throughout their order process, and provide updates.
- Read more about these and other dispute prevention suggestions.
Be aware of new disputes
- Set up email notification alerts: To ensure you receive alerts of any new disputed payments, update your email notification settings and opt-in for email alerts on disputed payments.
- Use webhook alerts: Stripe users can also create webhooks to listen for specific events within the Stripe API. For example, create a webhook for "dispute_created" to be more informed about when disputes are occurring. We suggest listening for early fraud warnings as well.
- Use the Stripe dashboard to measure dispute activity: Be aware of and monitor dispute rates. This should be a part of regular reporting and financial health metrics monitoring. Read more about measuring disputes from the Stripe dashboard.
Respond to disputes
Read about Stripe's dispute process. As the Stripe account holder, you are responsible for submitting evidence against disputes within 21 days. Evidence can only be uploaded once, so be sure to compile and review your evidence thoroughly before submission.
Submit clear and complete evidence. Include any evidence of customer authorization and a copy of the terms of service. In the case of services/goods, provide evidence that the service/goods were delivered. Read more about dispute evidence.
See additional Stripe resources for more information: