Canceling your Guesty Lite account

We're sad to see you go! If you weren't satisfied with our service, we'd appreciate your feedback. We're always looking for ways to improve.

Before you begin

Download anything you might need access to later, such as check-in forms signed by guests or revenue reports. You won't have access to any of your data in Guesty once the account is deactivated.

Canceling your Guesty account is done only through the desktop version. 

How to cancel your free trial

You're on Guesty Lite's 14-day free trial. There's no need to take any action, your trial will expire automatically at the end of the 14 days.

Before your trial ends:

• Disconnect all connected booking channels (Airbnb, Booking.com, Vrbo) to regain full control of your external accounts.
• Export important data such as check-in forms, reports, and documents before your access is revoked.

Once the trial ends, your access to Guesty Lite features will be revoked. To restart Guesty Lite, you'll need to contact support for reactivation.

How to cancel your subscription

Step by step:

1. Sign in to your Guesty account.
2. On the top-right corner, click your profile icon, and select Billing.
3. Click Cancel my subscription.

This cancels your plan, but you'll retain access until the end of your current billing period (monthly or annual). Afterwards, make sure you:

• Disconnect all booking channels (Airbnb, Booking.com, Vrbo) to avoid leaving any connections active.
• Download or back up your data such as reports, guest documents, and forms.

After cancellation, your account is deactivated at the end of the billing cycle. If you decide to return, simply click Resubscribe in the top navigation and follow the prompts.

How to disconnect channels

Booking.com

1. In the Booking.com extranet, remove Guesty as your Connectivity Provider.
2. Once completed, disconnect your Booking.com account from Guesty.

Vrbo

From the Guesty dashboard, disconnect the listing connected to Vrbo.

Airbnb

1. Sign in to your Airbnb account.
2. Click Personal info, and next to "Email address" select Edit.
3.  Replace your Guesty integration email with another address.
4. Click Save.
5. Click Account settings and select Privacy.
6. Scroll to Connected services, and under “Guesty”, click Remove access.
7. Confirm by selecting Remove access in the pop-up.