Troubleshooting browser issues

These troubleshooting methods address common browser-related issues that you may encounter when accessing or using Guesty. Follow the steps below to resolves issues such as:

• Pages not loading correctly
• Buttons or features not working
• Login or session persistence issues
• Display abnormalities (e.g., missing elements or incorrect data).
• Pages opening in a different browser

Step by step:

1. Log out and log back in to your Guesty account.
2. Update your browser:

   • Chrome

   • Safari

   • Microsoft Edge

   • Firefox
3. Open a private browsing tab and sign into your Guesty account there.

   • Chrome Incognito

   • Safari Private Browsing

   • Microsoft Edge InPrivate 

   • Firefox Private Browsing
4. Open your Guesty account in a different browser or device. 
5. Set Chrome as your default browser. Alternatively, copy the URL into Chrome.
   Restart the process you were working on.
6. Clear cached data by doing a hard refresh and reloading the page.

   • For Mac: Hold down ⌘ Cmd and ⇧ Shift and then press R

   • For Windows: Hold down Ctrl (Control) and ⇧ Shift and then press R

7. Clear cookies in your browser.
   •  Clear cache & cookies from your Google Account

   • Clear cookies in Safari on Mac

   • Delete cookies in Microsoft Edge 

   • How to clear the Firefox cache

8. Disable browser extensions that may be blocking the content
9. Airbnb: Upload a profile photo, required for verification.

If you have tried all of the above and the issue persists, contact us for further assistance. Make sure to provide us the following:

• Browser
• Device
• Operating System
• Screenshot of the Developer Console (Google Chrome) - This can be done by pressing F12 on your keyboard (Windows) and then going to the Console tab. Once the console tab is open, refresh the page then take a screenshot of the entire page.
• Additionally, for Airbnb users should include:
  • Profile picture

  • Address

  • Phone Number

  • Verified ID