Saved replies are pre-written responses that can be used to reply quickly to guests via the Guesty Inbox. Using saved replies ensures all guest communications maintain your manner and tone, whether sent by you or a member of your team, or when using our Guest Communication Services. You can edit or delete saved replies at any time.
Creating a saved reply
Pro users can create a saved reply from scratch, while Lite users can select a template. In both cases saved replies can be customized for guests by adding variables. Adding variables to saved messages follows the same process as adding variables to automated messages.
Follow the instructions below to create a saved reply.
Tip:
Saved replies are divided into templates according to frequently asked questions and assigned to all properties. Learn which variables you can add to customize your saved replies. Adding variables to saved messages follows the same process as adding variables to automated messages.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Messaging.
- Click Saved replies.
- Click Add saved reply.
- Select the relevant template, and click Add.
- Fill in the relevant information.
- Click Save.
Sending a saved reply
After creating a saved reply, follow the instructions below to send a saved reply from your Inbox.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Inbox.
- Under "All conversations" on the left side, click the relevant message thread.
- Below the message input field, select the sending method from the dropdown menu.
- Click
next to the blue "Send" button. - In the pop-up, select the relevant saved reply.
- Click Send.
Editing or deleting a saved reply
You can edit or permanently delete a saved reply. Deleting a saved reply will remove it from all the listings it's connected to.
Follow the instructions below to edit or delete an existing saved reply on your list.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Messaging.
- Click Saved replies.
Here you can view all of your existing saved replies.
- To edit the saved reply, click the pencil icon to make the relevant changes, and click Save.
To delete the saved reply, click the trash icon, and click Yes, delete reply to confirm.
