You can create an inventory of fees in Guesty to charge guests for extra services, such as late check-out or laundry services. Additional fees can be added automatically to new reservations based on booking channels or added manually to a specific reservation.
Read the important limitations associated with some booking channels and follow the instructions below to add a fee to a reservation manually.
Important:
For fees that are added manually in Guesty, you must ensure these payments are scheduled and collected manually.
Booking channel limitations
- Vrbo
If you have a limited sync connection type this action cannot be taken. If you have a full sync connection type, follow the instructions below.
- Airbnb
Additional fees will not apply to reservations that are booked with a special offer on Airbnb.
Add fee to a reservation
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More then select Reservations.
- Click the relevant reservation.
- Click Balance due / Status in the gray banner at the top of the page.
- In the "Guest folio breakdown" section, click Add line item.
- Fill out the information in the pop-up:
- From the dropdown, select the fee.
- Enter the amount to charge the guest.
- To collect the payment right away, click the tickbox to Continue creating and collecting payment for this invoice item, then click Save & collect. Otherwise, click Add.
Once added, a fee cannot be removed from a reservation. You can adjust a line item in the guest folio to zero or a reduced amount.