Creating additional fees

Use additional fees to charge guests for extra services, such as late check-out or laundry services. Follow the steps below to create additional fees.

Fees need to be set up before they can be added to a reservation, they cannot be created in the process of making or editing a reservation. Learn more below about the options available before starting the creation process.

Taxes

If you want taxes applied to a new fee, you must edit your tax configurations to include the newly created fee under "invoice items to tax".

Create fee for a specific listing

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Listings.
3. Click the relevant listing.
4. In the left-side menu, click Pricing & policies and select Pricing.
5. To the right of "Additional fees & charges", click Edit.
6. Click Add another fee (you may need to scroll down).
7. Fee type: Select from the dropdown menu. Each fee type can only be used once. 
   

   Important:

   The pet fee can only sync with Airbnb and Vrbo if the listing allows pets. Follow these instructions - turn on the Allow pets toggle and Charges may apply.

   Vrbo specifically requires a different kind of pet fee - under basic fees, not additional fees. Follow these instructions to set up that basic pet fee. 

8. Choose if the fee amount is fixed or percentage, and decide how it should be calculated. The options are:
   • For fixed fees:
     • Per night
     • Per guest
     • Per stay
     • Per guest per night
   • For percentage fees, based on the:
     • Accommodation fare
     • Cleaning fee
     • Accommodation fare + cleaning fee
9. Decide how you want the fee to be added to reservations:
   • Toggle on Sync fee to channels
   • Toggle OFF to add fee manually to each reservation
10. Click Save.
11. Read the information in the pop-up and click Save.
12. We recommend reading this to understand who collects the additional fee from the guest and to see if there is anything you need to do to make that happen.

If you toggled on Sync fee to channels, the additional fee will be automatically added to new reservations. If you want it to appear on reservations that already exist in Guesty, add it manually.

Additional fees may have different names on the booking channels. 

Edit or delete a fee

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click Listings.
3. Click the relevant listing.
4. In the left-side menu, click Pricing & policies and select Pricing.
5. To the right of "Additional fees & charges", click Edit.
6. Click the relevant fee to open the details.
   • To change, edit the details as needed then click Save at the top right.
   • To delete, scroll down and click Delete fee, then in the pop-up click Remove.