Reviewing your billing history helps you track your account payments and see details, including payments that failed. Understanding your payment status and resolving any issues quickly ensures your Guesty account remains active.
- If a payment fails multiple times, hover over the red "Not paid" status next to the attempted payment in the "Invoices and payments" tab to reveal more information.
- Contact your bank or credit card company regarding the information displayed.
Once a payment fails, Guesty provides a seven-day grace period before deactivating your account. During this time, the admin user receives a daily email instructing them to update the account's credit card details. After seven days, the account deactivates.
To update your payment method, replace the current payment method in Guesty.
If you have a failed payment, listings that are not yet activated can't be activated. You can activate listings only after a successful payment has been made.